%Audio% and %video% transcription for customer interviews is now available in Timebook

Most customer interviews get recorded and never revisited. The evidence sits in a folder while decisions get made from memory. Audio and video transcription in Timebook closes that gap: upload the recording to an interview and Timebook writes the transcript and drafts the insights.

The old way took a separate job

Turning a recording into evidence meant a chain of manual steps. Run the file through a transcription service, paste the text into your notes, then reread all of it to pull out what mattered. It's the work that gets skipped when the week fills up, and the recording goes back in the folder.

From recording to insights in one place

The same job now happens inside the interview:

1. Open an interview in Timebook, or create one.
2. Upload the audio or video file.
3. Read the transcript Timebook generates.
4. Review the insights it drafts, and keep the ones that hold up.

You don't need a separate transcription tool, and nothing gets pasted between apps. The call you had this morning can be a set of reviewable insights before your next meeting.

Every insight traces back to what was said

The transcript and the insights stay attached to the interview they came from. Open any insight and you can find the moment a customer said it.

That matters further down the model. Insights built from real conversations are the ones that earn a place under an Opportunity, and the ones you can defend when someone asks where an idea came from. It's the link between capturing insights and deciding what to build.

Drafted for you, decided by you

The insights Timebook produces are drafts. You read them against the transcript, keep what holds up, and link it to the Opportunities it supports. The aim is to take the transcribing and first-pass sorting off your plate, not to take your judgment out of the loop.

Supported file types

• Audio: .mp3, .mp4, .m4a, .wav, .webm
• Video: .mp4, .webm

If your call recorder or meeting tool exports one of these, you can upload it as is.

Before you upload an older recording: Timebook sets the interview date to the current date on upload, and the date can't be cleared afterwards. Keep that in mind when you file a conversation from last month.

Questions

Which files can I upload?

Audio in .mp3, .mp4, .m4a, .wav, or .webm, and video in .mp4 or .webm.

Do I need a separate transcription tool?

No. Timebook generates the transcript from the file you upload.

Where do the transcript and insights end up?

On the interview you uploaded to. Each insight stays linked to that interview, so you can trace it back to the source.

Can I upload a recording from an earlier conversation?

Yes, but the interview date is set to the day you upload, and it can't be cleared afterwards.

Try it on your next interview

If a call is sitting in your downloads folder right now, start with that one. Upload it to an interview and read what comes back. New to Timebook? Try it for free.